Thursday, August 23, 2012
If you want to be heard, understand your audience
In my work as a project manager, I have to constantly test the waters to find the best way to approach a conversation. I want the recipient of my message to walk away motivated so I look to them to guide how I am going to best proceed.
So many times people consider that since they've said something then they have communicated. But that's not true communication, if what you've said isn't heard then you've said nothing at all. Always make sure the circle of communication is complete.
Steven Covey said it best in his book The Seven Habits of Highly Effective People. ok Habit 5: Seek First to Understand, Then to be Understood.