Thursday, September 3, 2009

Pause for thought - Establish trust.

It is difficult and rarely appropriate to try to persuade another person to do what we want; instead we must understand what the other person wants, and then try to help them achieve it, which often includes helping them see the way to do it.

We must work with people collaboratively, to enable them to see what they want, then help them to see the ways to achieve it.

The act of doing this establishes trust.

I got this from a great article on empathy.

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